"Thank you!
I appreciate your efforts and the time you've dedicated. Your work is fantastic!"
Clients kind words:
The We Need a Nanny (WNAN) marketplace is the #1 Job Board in Australia for parents and nannies to connect. WNAN have thousands of active caregivers on their site, and is the quickest & most affordable way to find nannies in Australia.
The client wanted to understand the pain points, challenges and usability issues their customers experienced as they wanted to improve the user experience.
- Conducted a comprehensive Heuristic Evaluation to assess the product's alignment with established usability principles.
- Evaluated both the nanny and parent experiences, analysing key customer journeys based on Nielsen Norman Heuristics.
- Presented a detailed report containing recommendations, best practices, and corrective actions based on the evaluation findings.
- Conducted a Heuristic Evaluation and evaluated the product's compliance with recognised usability principles developed by Nielsen Norman.
- Assessed WNAN interfaces and critical user journeys.
- Determined the severity of the identified usability and experience issues.
- Evaluated the problems in terms of their frequency, impact, and persistence.
- Formulated recommendations aimed at enhancing the user experience of WNAN.
- Provided the client with a comprehensive list of recommendations to improve the experience for the end user.
Delivered a comprehensive Heuristic Review that involved assessing a user interface's adherence to accepted usability principles and standards.
Evaluated the WNAN experience with a focus on learnability and usability.
This systematic approach proved instrumental in identifying usability and experience issues. More importantly, it revealed how these individual issues collectively impact the overall user experience. Through this evaluation, WNAN gained critical insights into the nature and scope of usability challenges their users experienced.
- Identify potential usability and user experience issues using WNAN.
- Employ recognised Nielsen Norman Heuristics for assessing interfaces and user journeys to enhance product usability.
- Uncover and document usability problems users may face while interacting with WNAN, pinpointing obstacles.
- Provide concrete recommendations to improve the user experience of WNAN.
- Detect design issues that could negatively affect user interaction and experience.
- Evaluate and prioritise the severity of these issues for targeted improvements.
- Ensure the online digital experience aligns with user needs and business objectives, fostering a user-friendly environment.